Returns & Refunds
At EvergreenMakers, return and refund requests are handled according to our marketplace policies and the nature of the order.
Because EvergreenMakers is a multi-vendor marketplace, products are fulfilled by independent sellers. Return eligibility may vary depending on the item, its condition, and the reason for the request. In general, return requests should be submitted within the timeframe stated in our published policies.
To be eligible for a return, items should typically be returned in appropriate condition, unused when applicable, and with original packaging whenever possible. Items that are damaged, incorrect, or defective may qualify for review and support based on the circumstances of the order.
If a return is requested due to customer preference or a non-defective reason, the customer may be responsible for return shipping costs. If the issue involves a damaged, defective, or incorrect item, EvergreenMakers will help coordinate the appropriate next steps in accordance with our policies.
Refunds are reviewed and processed after the returned item is received, inspected, and approved when applicable. Refund timing may vary depending on the payment method and the nature of the order.
If you need help with a return or refund request, please contact us through our Contact Us page so we can help coordinate support.
For complete details, please review our Return Policy and Refund Policy pages.