Refund policy
EvergreenMakers Return and Refund Policy
1) Overview
EvergreenMakers is an online marketplace offering products supplied and fulfilled by independent partner sellers. Products from different sellers may be shipped and delivered separately.
EvergreenMakers processes customer payments and coordinates returns and refunds with the seller responsible for fulfilling the order, in accordance with this policy.
2) Return Window
You have 14 days from the date your order was delivered, according to the carrier’s tracking information, to request a return.
Return requests submitted after the 14-day return period may not be accepted.
3) Return Eligibility and Item Condition
To be eligible for a return, the item must be:
• In the same condition in which you received it.
• Unused, unworn, unwashed, and free from damage caused by use.
• Returned with all original tags attached, when applicable.
• Returned in its original packaging, when applicable.
• Returned with all accessories, manuals, parts, and promotional items included.
• Accompanied by the order number or other proof of purchase.
Items that do not meet these conditions may be rejected by the seller and returned to the customer.
4) How to Start a Return
To request a return, contact us at:
info@evergreenmakers.com
Please include the following information:
• Your order number.
• The name of the item or items you want to return.
• The reason for the return.
• Clear photographs of the item and its packaging if the item arrived damaged, defective, incomplete, or incorrect.
EvergreenMakers will review your request and coordinate it with the seller. If the return is approved, we will provide the applicable return instructions and, when required, a return shipping label.
Do not send an item back without first receiving return authorization and instructions. Unauthorized returns may not be accepted.
5) Where to Send Your Return
Approved returns must be sent only to the address shown on the return shipping label or in the return instructions provided to you.
Do not send returned products to EvergreenMakers or to any other address unless EvergreenMakers specifically instructs you to do so.
Because products are fulfilled by independent sellers, your return will generally be sent directly to the seller responsible for the item.
If your order contains products from different sellers, you may receive separate return labels and instructions. You may also need to send the products in separate packages.
6) Return Shipping Costs
For eligible returns requested because the customer changed their mind, selected the wrong size or color, ordered by mistake, or no longer wants the item, a flat return shipping fee of $7.99 will apply to each approved return request. This fee will be deducted from the customer’s refund.
The return shipping fee may be adjusted or waived by EvergreenMakers depending on the reason for the return and the circumstances of the order.
If the return is caused by an incorrect, damaged, defective, or incomplete item, the $7.99 return shipping fee will be waived after EvergreenMakers reviews and approves the claim.
Customers must use the return label and follow the return instructions provided. Do not purchase your own return label or ship the product independently unless EvergreenMakers specifically instructs you to do so.
Original shipping charges are generally non-refundable unless the return is caused by a seller or fulfillment error, or otherwise required by applicable law.
7) Damaged, Defective, Incomplete, or Incorrect Items
Please inspect your order as soon as it arrives.
If an item is damaged, defective, incomplete, or different from what you ordered, contact us promptly, preferably within 48 hours of delivery, at:
info@evergreenmakers.com
Please include your order number and clear photographs of the item, shipping package, shipping label, and any visible damage.
EvergreenMakers will review the information and coordinate an appropriate resolution with the seller.
8) Non-Returnable Items and Exceptions
Certain types of products cannot be returned, including:
• Perishable goods, including food, flowers, and plants.
• Personalized, customized, or made-to-order products.
• Gift cards.
• Hazardous materials, flammable liquids, and gases.
• Products clearly marked as final sale or non-returnable before purchase.
• Opened, used, or unsealed cosmetics, beauty products, health products, and personal-care products.
• Intimate apparel or hygiene-sensitive products that have been opened, worn, or used.
• Earrings, body jewelry, piercing jewelry, or similar hygiene-sensitive products that have been opened, tried on, worn, or removed from their sealed packaging.
Please contact us before purchasing if you have questions about whether a particular product can be returned.
These restrictions do not limit any rights or remedies that may apply to damaged, defective, incorrect, or misrepresented products under applicable law.
9) Exchanges
EvergreenMakers does not currently offer direct exchanges.
The fastest way to receive a different size, color, or product is to request a return for the original item, if eligible, and place a new order for the preferred item.
The new order is a separate purchase and is subject to current pricing and product availability.
10) Refunds
Once the seller receives and inspects the returned item, the seller will determine whether the return meets the applicable return conditions.
If the return is approved, the seller will issue the corresponding refund to EvergreenMakers. EvergreenMakers will then manually process the customer’s refund to the original payment method.
For returns caused by a change of mind, an ordering mistake, an incorrect size or color selection, or because the customer no longer wants the item, the applicable $7.99 return shipping fee will be deducted from the refund.
For approved returns involving an incorrect, damaged, defective, or incomplete item, the return shipping fee will be waived.
EvergreenMakers generally processes the customer’s refund within 10 business days after receiving confirmation that the seller approved and refunded the return.
You will receive a notification when your refund has been processed. Your bank, credit card company, or payment provider may require additional time to process and post the funds to your account.
If more than 15 business days have passed since you were notified that your refund was approved, please contact us at:
info@evergreenmakers.com
11) Questions About Returns
For questions about returns, refunds, damaged products, or your order, contact EvergreenMakers at:
info@evergreenmakers.com